Welcome to ok.– reload, the online shop of ok.–!
Do you have a question? We are glad to help you. Here you will find all the answers to frequently asked questions.
1. When do I get my delivery?
The delivery should arrive after 1-2 working days after order confirmation.
2. I have not received any shipping confirmation. How do I see whether my order has been sent?
Please check your spam folder. It can happen that the automatic emails land there. If this is not the case, you are welcome to contact and ask our support via chat.
2. The postal link of the post is not working / is invalid
The mail number in the link is only activated when the package has been scanned in the post center. This usually happens in the evening. This means that if you follow the shipment before this time, none will be shown to you.
3. In my order the wrong products were delivered - what can I do?
In this case, we will of course reimburse the amount for the items that have not been delivered, please either contact us via the contact form or write an email to firstname.lastname@example.org.
You can keep the incorrectly delivered items. If you still want to receive the items you wanted, unfortunately we have to ask you to place another order.
4. Can I send the ordered items back?
Basically, we cannot offer any returns. If a faulty/damaged product is delivered, please write us via contact form or write an email to email@example.com
5. Some products of my delivery are damaged - what can I do?
In this case, we will of course refund the amount for the damaged items, contact us either via the contact form or write an email to firstname.lastname@example.org
If you still want to receive the damaged items, we unfortunately have to ask you to place another order.
6. In my order some products are missing - what can I do?
In this case, we will of course refund the amount for the missing items, please either contact us via the contact form or write an email to email@example.com
If you still want to receive the missing items, we unfortunately have to ask you to place another order.
7. My order has not arrived - what can I do?
If you have not received your order, please contact firstname.lastname@example.org by email and tell us which order you miss.
1. When is product XY available again?
Most products are available again within a few days. If an article is not available for a long time, it is marked as “sold out” on the website.
2. Do you also deliver abroad?
At the moment we only deliver within Switzerland. Unfortunately, delivery abroad is not possible.
I can't find a suitable answer to my question in the FAQ's. Where can I get in touch?
In this case, simply write us using the contact form or an email to email@example.com and we will contact you as soon as possible.